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Connection dropped by server

 
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Kanefire



Joined: 17 Jun 2009
Posts: 3

PostPosted: Wed Jun 17, 2009 8:43 pm    Post subject: Connection dropped by server Reply with quote

Thank you in advance.
I have gone through all the post and have not yet been able to make this mailer work. I have attempted to go through 2 different servers (google, dreamhost) with no success. I have even tried to send to my email address only but still no success, I have changed ports and authentication to server recommendations. I also tried changing the header in preferences to x-mailer/My Email Program. I downloaded the program today and am using an unregistered version for testing. this is my report

Connection dropped by server (1 not yet delivered)

[01] 6/17 13:13:24 ~ Status: Opening connection for delivery...
[01] 6/17 13:13:24 --> Connecting socket [1] with 1 entries to mail.mydomain.com:587 Port:587
[01] 6/17 13:15:04 ~ Status: Remote server has unexpectedly closed the connection (#102). Stage: 0
[00] 6/17 13:15:04 ~ Status: [!????]
[00] 6/17 13:15:04 ~ Status: Closing all streams
[00] 6/17 13:15:04 ~ Status: Creating report...
[00] 6/17 13:15:04 ~ Status: Finishing...

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#85] - 6/17/2009
-----------------------------------------------------------------------

Mailer version: 6.6-US Unregistered
Machine OS/speed: Windows XP (SP3.0)/3.194Ghz

Streams: 1 [1 Used | 1 Dropped] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: mail.mydomain.com [Port: 587] SSL v2
Authentication: ESMTP (Login) | [70.143.89.47]
Groups: All at once [Interval: 00:00:00]

Delivery start date: 6/17/2009 at 1:13:24 PM
End date: 6/17/2009 at 1:15:04 PM
Total duration: 1 minute(s), 40 second(s) - Retries: 0/10
Rate: 0.01 recipient(s)/second

to a total of: 1 recipient(s) [1/1]
List name: unknown
Sent: 0
Failed: 1 (Bounces not included!)

Mail subject: test
Mail priority: Normal
Return receipt: No
Mail format: Plain text | ISO-8859-1 | quoted-printable
Mail size: 3.25 KB (Doesn't include attachments)
Attachments: none

-----------------------------------------------------------------------
[00] 6/17 13:15:04 ~ Status: Finished.
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 4420

PostPosted: Thu Jun 18, 2009 9:55 am    Post subject: Reply with quote

In your connection log you are using the example 'mail.mydomain.com' server. You have to replace that with your server address.
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Kanefire



Joined: 17 Jun 2009
Posts: 3

PostPosted: Sat Jun 20, 2009 1:38 am    Post subject: Reply with quote

stanbusk wrote:
In your connection log you are using the example 'mail.mydomain.com' server. You have to replace that with your server address.


hmmm. So I obviously changed it to mail.mydomain.com so that I wasn't posting the actual name here. It is the same address that I use for Outlook incoming and outgoing and it works fine. It is the address that my web host provided me with to access my mail. Are you telling me to switch it to my server's (host provider?) name which would be dreamhost (mail.dreamhost.com) ???
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 4420

PostPosted: Mon Jun 22, 2009 11:46 am    Post subject: Reply with quote

You can't imagine the number of support requests I receive of customer using the example 'mail.mydomain.com' server.

'mail.dreamhost.com' is fine. Is this the server that gives problems? I can connect to it without issues here.
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Kanefire



Joined: 17 Jun 2009
Posts: 3

PostPosted: Tue Jun 23, 2009 7:49 pm    Post subject: Reply with quote

stanbusk wrote:
'mail.dreamhost.com' is fine. Is this the server that gives problems? I can connect to it without issues here.


It seems to be the server giving me problems. 'mail.dreamhost.com is not the address I use for Outlook. That is 'mail.mydomain.com' (with mydomain "representing" the actual domain. I went ahead and attempted to use 'mail.dreamhost.com' and got the following (below that is another attempt with 'mail.mydomain.com' (my domain Smile) also note that mail@mydomain.com also represents login email.

. . .

[01] 6/23 12:25:36 ~ Status: Opening connection for delivery...
[01] 6/23 12:25:36 --> Connecting socket [1] with 1 entries to mail.dreamhost.com Port:465
[01] 6/23 12:25:38 ~ Status: Connected
[01] 6/23 12:25:38 > EHLO [70.143.90.201]
[01] 6/23 12:25:38 220 looneymail-a3.g.dreamhost.com ESMTP
[01] 6/23 12:25:38 > EHLO [70.143.90.201]
[01] 6/23 12:25:38 250-looneymail-a3.g.dreamhost.com
250-PIPELINING
250-SIZE 40960000
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250 8BITMIME
[01] 6/23 12:25:38 > AUTH LOGIN
[01] 6/23 12:25:38 250-looneymail-a3.g.dreamhost.com
250-PIPELINING
250-SIZE 40960000
250-ETRN
250-STARTTLS
250-AUTH LOGIN PLAIN
250-AUTH=LOGIN PLAIN
250 8BITMIME
[01] 6/23 12:25:38 > AUTH LOGIN
[01] 6/23 12:25:38 334 VXNlcm5hbWU6
[01] 6/23 12:25:38 > mail@mydomain.com
[01] 6/23 12:25:38 501 Error: malformed authentication response
[01] 6/23 12:25:38 ~ Status: Fatal error, giving up!
[00] 6/23 12:25:38 ~ Status: [-????]
[00] 6/23 12:25:38 ~ Status: Closing all streams
[00] 6/23 12:25:38 ~ Status: Creating report...
[00] 6/23 12:25:38 ~ Status: Finishing...

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#94] - 6/23/2009 *** Test Mail ***
-----------------------------------------------------------------------

Mailer version: 6.6-US Unregistered
Machine OS/speed: Windows XP (SP3.0)/3.194Ghz

Streams: 5 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: mail.dreamhost.com [Port: Default] TLS v1
Authentication: ESMTP (Login) | [70.143.90.201]
Groups: All at once [Interval: 00:00:00]

Delivery start date: 6/23/2009 at 12:25:36 PM
End date: 6/23/2009 at 12:25:38 PM
Total duration: 2 second(s) - Retries: 1000/10
Rate: 0.50 recipient(s)/second

to a total of: Test Mail
List name: unknown
Sent: 0
Errors: 1

Mail subject: How about a Float?
Mail priority: Normal
Return receipt: No
Mail format: Plain text | ISO-8859-1 | quoted-printable
Mail size: 3.25 KB (Doesn't include attachments)
Attachments: none

-----------------------------------------------------------------------
[00] 6/23 12:25:38 ~ Status: Finished.



. . .



[01] 6/23 12:39:37 ~ Status: Opening connection for delivery...
[01] 6/23 12:39:37 --> Connecting socket [1] with 1 entries to mail.mydomain.com Port:465
[01] 6/23 12:39:37 ~ Status: Connected
[01] 6/23 12:39:37 > EHLO [70.143.90.201]
[01] 6/23 12:39:37 220 homiemail-a3.g.dreamhost.com ESMTP
[01] 6/23 12:39:37 > EHLO [70.143.90.201]
[01] 6/23 12:39:37 250-homiemail-a3.g.dreamhost.com
250-PIPELINING
250-SIZE 40960000
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN
250-AUTH=PLAIN LOGIN
250 8BITMIME
[01] 6/23 12:39:37 > AUTH LOGIN
[01] 6/23 12:39:37 250-homiemail-a3.g.dreamhost.com
250-PIPELINING
250-SIZE 40960000
250-ETRN
250-STARTTLS
250-AUTH PLAIN LOGIN
250-AUTH=PLAIN LOGIN
250 8BITMIME
[01] 6/23 12:39:37 > AUTH LOGIN
[01] 6/23 12:39:37 334 VXNlcm5hbWU6
[01] 6/23 12:39:37 > mail@mydomain.com
[01] 6/23 12:39:37 501 Error: malformed authentication response
[01] 6/23 12:39:37 ~ Status: Fatal error, giving up!
[00] 6/23 12:39:37 ~ Status: [-????]
[00] 6/23 12:39:37 ~ Status: Closing all streams
[00] 6/23 12:39:37 ~ Status: Creating report...
[00] 6/23 12:39:37 ~ Status: Finishing...

-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#95] - 6/23/2009 *** Test Mail ***
-----------------------------------------------------------------------

Mailer version: 6.6-US Unregistered
Machine OS/speed: Windows XP (SP3.0)/3.194Ghz

Streams: 5 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: mail.mydomain.com [Port: Default] TLS v1
Authentication: ESMTP (Login) | [70.143.90.201]
Groups: All at once [Interval: 00:00:00]

Delivery start date: 6/23/2009 at 12:39:37 PM
End date: 6/23/2009 at 12:39:37 PM
Total duration: 1 second(s) - Retries: 1000/10
Rate: 1.00 recipient(s)/second

to a total of: Test Mail
List name: unknown
Sent: 0
Errors: 1

Mail subject: How about a Float?
Mail priority: Normal
Return receipt: No
Mail format: Plain text | ISO-8859-1 | quoted-printable
Mail size: 3.25 KB (Doesn't include attachments)
Attachments: none

-----------------------------------------------------------------------
[00] 6/23 12:39:37 ~ Status: Finished.
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 4420

PostPosted: Tue Jun 23, 2009 7:53 pm    Post subject: Reply with quote

Could you open a support ticket and attach the connection log to it?
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MySMTPRelay



Joined: 15 Sep 2009
Posts: 3
Location: US

PostPosted: Tue Sep 15, 2009 2:57 am    Post subject: MaxBulk Mailer v6.7 tested with Unfied eMail SMTP Relay Reply with quote

Unified eMail has tested and supports the use MaxBulk Mailer 6.7 with their SMTP Relay Services. If your ISP blocks outbound port 25, the SMTP Relay service also allows inbound connections over port 2525.

Setup instructions can be found here: http://forum.unifiedemail.net/default.aspx?g=posts&t=19

For more information: http://www.unifiedemail.net/Service/SMTP-Relay/Default.aspx
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