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Mail server permanently rejected message

 
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artroom



Joined: 17 Jan 2007
Posts: 4

PostPosted: Wed Jan 17, 2007 1:00 am    Post subject: Mail server permanently rejected message Reply with quote

I am sending out some newsletters, but am getting bounce backs with the following error:

Your message was rejected by <isp.name.here> for the following reason:
mail server permanently rejected message (#5.3.0)


I can send via my normal email application to these same people without problem, but anything i send to them via MBM bounces back with this error.

The message also says "This type of error is usually due to a mis-configured account or mail delivery system on the destination computer; however, it could be caused by your message since some mail systems refuse messages with invalid header information, or if they are too large."
Does anyone know what this might be? I've tried adding the same X-Mailer header as my email app, but this didn't help. File size shouldn't be the issue, so i don't know what to try..
I really need to sort it out as the people affected are my main clients...

thanks
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 2521

PostPosted: Wed Jan 17, 2007 12:29 pm    Post subject: Reply with quote

What MaxBulk Mailer version are you using?
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artroom



Joined: 17 Jan 2007
Posts: 4

PostPosted: Wed Jan 17, 2007 1:08 pm    Post subject: Reply with quote

I'm currently using 5.1, but I think i had the issue on an older version as well (5.0x)
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 2521

PostPosted: Thu Jan 18, 2007 5:57 pm    Post subject: Reply with quote

Have you tried to remove all custom headers?
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artroom



Joined: 17 Jan 2007
Posts: 4

PostPosted: Thu Jan 18, 2007 11:47 pm    Post subject: Reply with quote

I believe so, yes.

My ISP said it was because I was sending via them (using Authentication), but using a different from and reply to address.
I don't believe this is the case though, as that is exactly how my Entourage is setup and I can send emails to the same recipients fine from there.
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 2521

PostPosted: Fri Jan 19, 2007 6:54 pm    Post subject: Reply with quote

MaxBulk Mailer and Entourage send the messages exactly the same way so I guess it has something to do with the message contents or the number of messages you are sending at the same time. Have you tried to use the group and interval functions? They are handy to simulate human deliveries.
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