Adding New Rules

[jmn]

Hi,

I have an issue with finding things other than bounces. For example, I send out a newsletter and unsubscribes are handled by the recipient sending an email with Unsubscribe in the subject line. I'd like to pull these out automatically, so I add a new rule and uncheck all the others, but bounces are still found.

Is what I want to do even possible?

Thanks
James

[stanbusk]

Yes, just add the rule. Something like 'Subject = Unsubscribe'. You should then see those messages in Email Bounce handler as 'Unsubscribe'.

[Jasmine]

[jmn]

The real problem is that I want it to find the Unsubscribes *only*.

Through some testing, I've noticed that Email Bounce Handler lists bounces in the Bounces List even if I start the process with no rules activated (i.e. the list of rules has Activate all rules unchecked and each individual rule unchecked). Surely that can't be right?

Also, a separate issue I have is that I can run the process, get a list of bounces and then immediately run the process again and find new bounces that it missed last time. Why is it missing bounces the first time, even though I can see that it's checking every email on the server?

[stanbusk]

Yes, as its name indicates eMail Bounce Handler is primarily for catching bounced e-mail. As a result all standard DSN bounces will be caught despite you deactivate all rules. Rules are here to allow you to catch non-standard bounces.

About your problem, are you using current v3.4 ?

[jmn]

OK, the DSNs coming through regardless makes sense, but I've still got a couple of problems.

Here's an extract from my logfile:

10/10 10:36:24 > LIST 152
10/10 10:36:24 +OK 152 2380
10/10 10:36:24 > RETR 152
10/10 10:36:24 +OK message 152 (2380 octets)
10/10 10:36:24 ~ Mail Subject: 'Out of Office AutoReply: ***'
10/10 10:36:24 ~ Applying rules to "Out of Office AutoReply: ***"
10/10 10:36:24 [x] Bounce detected -> Subject contains out of office
10/10 10:36:24 ~ Extracting bounce email addresses from "Soft Delivery not authorized, message refused"
10/10 10:36:24 ~ Address found: <***@***>
10/10 10:36:24 ~ Address found: <***@***>
10/10 10:36:24 ~ Duplicate Address: <***@***>
10/10 10:36:24 ~ Duplicate Address: <***@***>
10/10 10:36:24 ~ Duplicate Address: <***@***>
10/10 10:36:24 ~ Duplicate Address: <***@***>
10/10 10:36:24 ~ Address found: <***@***>
10/10 10:36:24 [x] Extracting address from full message
10/10 10:36:24 ~ Status: Messages downloaded = 26 of 358
10/10 10:36:24 > DELE 152
10/10 10:36:24 +OK message 152 marked for deletion
10/10 10:36:24 ~ Status: Messages marked for deletion = 17 of 358

This 'bounce' was not being found at all until I set up a new rule to find Out of Office replies. Then it gets found, but shows up in the list (and above) as 'Delivery not authorized, message refused', instead of 'Out of Office'.

Why would that be?

[rsagall]

I handle unsubscribe requests using this application. I have two separate filters. One looks for terms such as "Returned Mail" Failure Notice", etc. The other looks for terms such as "unsubscribe" "remove" etc.

I keep my mailing list in FileMaker and have written scripts to process the lists generated by eMail Bounce Handler.

Hope this helps.

Rich