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simonettal
Joined: 16 Feb 2008
Posts: 22
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 Posted: Sat Apr 26, 2008 7:22 pm Post subject: Still can't email |
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Still am having trouble emailing out.
Getting authentication error.
Please see the thread of conversation below from tech support for my business internet:
From: csc-support@twcbiz.com
Subject: Re: E-mail (KMM5681860C0KM)
Date: April 26, 2008 2:07:26 PM EDT
To: lisa@thebasicagency.com
Cc: press@nameitinphotos.com
Reply-To: csc-support@twcbiz.com
Dear Ms. Simonetta,
Thank you for writing back.
First lets identify the 2 processes working here.
outgoing process:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[01] 4/26 13:26:24 ~ Status: Connected
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<press@nameitinphotos.com>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
incoming process:
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER press@nameitinphotos.com
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK press@nameitinphotos.com is welcome here
[00] 4/26 13:26:24 > QUIT
[00] 4/26 13:26:24 +OK press@nameitinphotos.com POP3 server signing off.
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
We can now see more clearly the connections involved. The incoming
process is working fine, the connection is established, the
authentication is sent, the connection is accepted. However the
application sends a QUIT command that closes this connection.
The outgoing connection does not send authentication, therefore the
connection is refused, and the message is not sent.
The problem you are experiencing is limited to the outgoing process
according to this report. You will need to enable password
authentication for outgoing mail.
If you do not know how to do this, please contact the software
manufacturer for further assistance.
As for the incoming mail, it should work fine, to test it, I will send
this reply to the e-mail address press@nameitinphotos.com as well.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <lisa@thebasicagency.com>
To: TWCS Support <csc-support@twcbiz.com>
Subject: Re: E-mail (KMM5681858C0KM)
Any other ideas on why it's not working?
See below for the delivery script and error message:
[01] 4/26 13:26:22 ~ Status: Opening connection for delivery...
[01] 4/26 13:26:22 --> Connecting socket [1] with 1 entries to
smtp.biz.rr.com Port:25
[00] 4/26 13:26:23 +OK POP3 server ready.
[00] 4/26 13:26:23 > USER press@nameitinphotos.com
[00] 4/26 13:26:23 +OK please send PASS command
[00] 4/26 13:26:23 > PASS *********
[00] 4/26 13:26:24 +OK press@nameitinphotos.com is welcome here
[00] 4/26 13:26:24 > QUIT
[01] 4/26 13:26:24 ~ Status: Connected
[00] 4/26 13:26:24 +OK press@nameitinphotos.com POP3 server signing off.
[01] 4/26 13:26:24 220 rrcs-agw-01.hrndva.rr.com ESMTP
[01] 4/26 13:26:24 > HELO [10.0.1.2]
[01] 4/26 13:26:24 250 rrcs-agw-01.hrndva.rr.com
[01] 4/26 13:26:24 > MAIL FROM:<press@nameitinphotos.com>
[01] 4/26 13:26:25 530 Authentication required
[01] 4/26 13:26:25 ~ Status: Fatal error, giving up!
[00] 4/26 13:26:25 ~ Status: [-????]
[00] 4/26 13:26:25 ~ Status: Closing all streams
[00] 4/26 13:26:25 ~ Status: Creating report...
[00] 4/26 13:26:25 ~ Status: Finishing...
-----------------------------------------------------------------------
MaxBulk Mailer Delivery Report [#5,530] - 4/26/08
-----------------------------------------------------------------------
Mailer version: 5.6.6-US Pro - Registered
Machine OS/speed: Mac OS 10.3.9 Panther/1.249Ghz
Streams: 5 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)
SMTP server address: smtp.biz.rr.com [Port: Default] SSL Off
Authentication: POP | [10.0.1.2]
Address: pop.biz.rr.com [Port: Default] SSL Off
Groups: 200 [Interval: 00:04:00]
Delivery start date: 4/26/08 at 1:26:22 PM
End date: 4/26/08 at 1:26:25 PM
Total duration: 3 second(s) - Retries: 1000/10
Rate: 0.00 recipient(s)/second
to a total of: 1 recipient(s) [1/2]
Sent: 0
Failed: 1 undelivered [Connection dropped by server]
Errors: 1
Mail subject: Create photo Art you'll Love! Fantastic
housewarming gift too.
Mail priority: Normal
Return receipt: No
Mail format: Styled Text [ISO-8859-1]
Mail size: 1.83 KB (Doesn't include attachments)
Attachments: 1 (153.1 KB)
Encoding: Base64
-----------------------------------------------------------------------
[00] 4/26 13:26:25 ~ Status: Finished.
On Apr 26, 2008, at 1:14 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back.
Yes, the settings are correct.
The SSL is very important, our mail server does not use this type of
authentication, it must always be deactivated for communication with >
our
system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <lisa@thebasicagency.com>
To: TWCS Support <csc-support@twcbiz.com>
Subject: Re: E-mail (KMM5681852C0KM)
ok so these settings are correct, right?
Authentication
POP / pop.biz.rr.com
Account Id: press@nameitinphotos.com
PW: Ljs005472
SSL is deactivated. Does that matter?
Thank you,
Lisa
On Apr 26, 2008, at 12:23 PM, TWCS Support wrote:
Dear Ms. Simonetta,
Thank you for writing back. We understand that you currently cannot
access your e-mail account press@nameitinphotos.com from your mail
client. We can certainly assist you further with this issue.
We can see that the account press@nameitinphotos.com has been added
properly on the server, and the login information you have provide is
accurate.
I have confirmed that the information you have listed is accurate,
you
should be able to login properly.
Make sure that authentication is enabled for outgoing mail as well,
the
outgoing mail server port you should be using is 25, and the incoming
mail server port is 110.
You can also confirm that the settings are correct by accessing the
webmail site at http://mail.twcbc.com , you should be able to access
this site with the information provided.
If all the settings are correct and you are still getting the
authentication error, the issue would most likely be with your mail
program, or an anti-virus or firewall on your system.
If you have any further questions or problems, please feel free to
e-mail us again or contact us through our technical chat option at
http://help.twcbc.com.
When replying to this address, please include this message as well as
all previous correspondence regarding this issue.
Thank you for choosing Time Warner Cable Business Class and have a
great
day!
Agent David, 1319
Time Warner Cable Business Class Technical Support Department.
Original Message
--------------------------
From: Lisa <lisa@thebasicagency.com>
To: TWCS Support <csc-support@twcbiz.com>
Subject: Re: E-mail (KMM5681628C0KM)
Ok I am close to resolving this problem...
Now it looks like all I am getting is an Authentication error.
This is the account information:
https://dns-email.twcbiz.com/login.jsp
Login: admin@nameitinphotos.com
Password: Password2 (cap the P)
Within this account on your website I set up:
press@nameitinphotos.com
PW: Ljs005472
In the Authentication settings, I tried both:
Account Id: admin@nameitinphotos.com
Password: Password2 (cap the P)
AND
Account Id: press@nameitinphotos.com
Password: Ljs005472
Both are not working.
The other settings in Authentication are:
POP (in the drop down menu)
pop.biz.rr.com
(These settings seem to be correct. I am getting the error when
trying
to authenticate.)
Now what should I do?
Thank you,
Lisa
m 917.309.7828 |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2268
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simonettal
Joined: 16 Feb 2008
Posts: 22
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| Posted: Mon Apr 28, 2008 10:09 pm Post subject: specific information about settings |
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Here are the specific settings entered and another response from tech.
Please tell me EXACTLY what should be entered in the fields.
What we have now lookS correct to tech but it's not working.
Here are my settings again:
SMTP:
smtp.biz.rr.com
Authentication:
POP / pop.biz.rr.com
Account Id: **********
PW: *********
Thank you,
Lisa
TECH COMMMENTS:
Unfortunately we have provided as much information as we can on this
issue. We are not familiar with the software you are using and beyond
the settings we have provided we are not sure what else the software
requires. I will clarify again and you can speak with the software
manufacturers and try to best guess what else you may need.
Incoming mail server is pop.biz.rr.com (requires email address and
password for authentication)
Outgoing server is smtp.biz.rr.com (requires email address and password
for Authentication. we DO NOT use SSL for outgoing email)
Your username is your email address. |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 2268
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| Posted: Tue Apr 29, 2008 8:43 am Post subject: |
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| Your settings are correct. Just make sure you are using the ESMTP authentication. |
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simonettal
Joined: 16 Feb 2008
Posts: 22
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| Posted: Tue Apr 29, 2008 3:08 pm Post subject: Works!! Thank you |
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| Works!! Thank you |
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