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CallisAssoc
Joined: 25 Jun 2009
Posts: 3
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 Posted: Thu Jun 25, 2009 1:49 pm Post subject: blank Word attachment |
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| I have a colleague using MaxBulk mailer who sent a message with a Word document attached. Some recipients received the attachment just fine, and some received the attachment, but the document was blank. Any ideas as to what went wrong? |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 4382
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| Posted: Thu Jun 25, 2009 3:09 pm Post subject: |
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| That use to be the result of a buggy server anti-virus. Usually the whole attachment is being removed though. |
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CallisAssoc
Joined: 25 Jun 2009
Posts: 3
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| Posted: Thu Jun 25, 2009 4:21 pm Post subject: |
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| I thought it was odd that some people got the attachment and it showed the text and some did not. Is there a fix to the buggy server anti-virus? Or, is it on the end-user's end of things where we have no control? |
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stanbusk
Site Admin
Joined: 28 Dec 2005
Posts: 4382
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| Posted: Thu Jun 25, 2009 4:48 pm Post subject: |
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| The best with attachments is always to avoid them and add a link to the file stored on your site. That way it will never fail. |
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CallisAssoc
Joined: 25 Jun 2009
Posts: 3
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| Posted: Thu Jun 25, 2009 6:27 pm Post subject: |
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| Thanks, I think that's a good solution. I appreciate the assistance. |
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