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Hard bounces reporting as soft

 
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violens



Joined: 26 Jan 2007
Posts: 1

PostPosted: Fri Jan 26, 2007 1:12 pm    Post subject: Hard bounces reporting as soft Reply with quote

I seem to be getting most of my hard bounces reporting as soft.
Here is a header example that reported soft. Are there any adjustments available for better accuracy?

This is a MIME-formatted message.
Portions of this message may be unreadable without a MIME-capable mail program.

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

CURRYFRENH@YAHOO.COM

Reporting-MTA: dns;smtp-e****.r*******.com
Received-From-MTA: dns;r********
Arrival-Date: Thu, 25 Jan 2007 18:48:37 -0500

Final-Recipient: rfc822;CURRYFRENH@YAHOO.COM
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;554 delivery error: dd This user doesn't have a yahoo.com account (curryfrenh@yahoo.com) [0] - mta330.mail.mud.yahoo.com

E Bounce Report
Soft curryfrenh@yahoo.com Undefined protocol status 1/25/2007 1
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stanbusk
Site Admin


Joined: 28 Dec 2005
Posts: 2373

PostPosted: Fri Jan 26, 2007 5:02 pm    Post subject: Reply with quote

This is likely because 5.5.4 is defined as a soft bounce. Please open a support ticket with the bounce raw source so we can check this.
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