Hi

I am using Maxbulk Mailer SE for Mac and am having the following issue. The software works fine for a dozen emails, then comes up with an error that it cannot send the message as I have not authenticated myself.

Strange, as it is only seems to happen when it hits an invalid email address from the ISP we are using (Bigpond), not on any others. When it gets to one of these rejected email addresses, the software then says it is experiencing the authentication errors and stops sending completely, rather than moving on to the next email address?

Any ideas on how to get around this? My previous email software just moved on to the next email address, rather than getting the false authentication error problem and stopping completely. This is annoying, as I have to keep going in to delete the offending email address and restart the software. Crazy!

Oh, BTW, at the top it is showing in red 504 5.7.6 authentication type not supported.

I am not using authentication, as my server does not require it. This is only happening on rejected email addresses (that no longer exist). Problem is, I have over 4000 email addresses in my list. They will constantly be changed, added to or deleted. I am having to reset this software constantly, which defeats the purpose of an automatic mailing program.

If the software hits a bad email address, rather than continue trying to send it and then being booted by the server, why does it not move on to the next email address?

Log is below. I have changed account names etc, but everything else is as per the log.

Thanks!

[01] 5/8 12:14:32 ~ Next Delivery in 00:00:14
[01] 5/8 12:14:47 ~ Connected
[01] 5/8 12:14:47 220 nschwcmgw08p BigPond Outbound ESMTP server ready
[01] 5/8 12:14:47 > HELO [IP address here]
[01] 5/8 12:14:47 250 nschwcmgw08p hello [our IP address here], pleased to meet you
[01] 5/8 12:14:47 > MAIL FROM:<my.name@mydomain.com.au>
[01] 5/8 12:14:51 250 2.1.0 <my.name@mydomain.com.au> sender ok
[01] 5/8 12:14:51 > RCPT TO:<my.customer@theirdomain.com.au> [16/3688]
[01] 5/8 12:14:51 550 5.1.1 <my.customer@theirdomain.com.au> recipient rejected OB609
[01] 5/8 12:14:51 ~ Relaying denied error, let's try ESMTP authentication scheme [16/3688]
[01] 5/8 12:14:51 > EHLO [IP address here]
[01] 5/8 12:14:51 250-nschwcmgw08p hello[our Ip address here], pleased to meet you
250-AUTH LOGIN PLAIN
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-8BITMIME
250 OK
[01] 5/8 12:14:51 > AUTH CRAM-MD5
[01] 5/8 12:14:52 504 5.7.6 authentication type not supported
[01] 5/8 12:14:52 ~ Relaying denied error, giving up!
[01] 5/8 12:14:52 ~ Fatal error, giving up!
[00] 5/8 12:14:52 ~ [-]
[00] 5/8 12:14:52 ~ Closing all streams
[00] 5/8 12:14:52 ~ Creating report...
[00] 5/8 12:14:52 ~ Sending report...
[01] 5/8 12:14:52 ~ Opening connection for delivery...
[01] 5/8 12:14:52 ~ Connecting to mail.bigpond.com Port:25
[01] 5/8 12:14:52 ~ Connected
[01] 5/8 12:14:52 220 nschwcmgw06p BigPond Outbound ESMTP server ready
[01] 5/8 12:14:52 > HELO [IP address here]
[01] 5/8 12:14:53 250 nschwcmgw06p hello [our IP address here], pleased to meet you
[01] 5/8 12:14:53 > MAIL FROM:<my.name@mydomain.com.au>
[01] 5/8 12:14:56 250 2.1.0 <my.name@mydomain.com.au> sender ok
[01] 5/8 12:14:56 > RCPT TO:<my.name@mydomain.com.au> [1/1]
[01] 5/8 12:15:00 250 2.1.5 <my.name@mydomain.com.au> recipient ok
[01] 5/8 12:15:00 > DATA
[01] 5/8 12:15:00 354 enter mail, end with "." on a line by itself
[01] 5/8 12:15:00 ~ Sending message
[01] 5/8 12:15:00 ~ with ID <OBCW0OST-MZPL-Q0WK-CYUX-GBM1YQ4AU7MG@cfeqld.com.au>
[01] 5/8 12:15:00 ~ To my.name@mydomain.com.au
[01] 5/8 12:15:04 250 2.0.0 7EEs1j00P507APt01EEtMb mail accepted for delivery
[01] 5/8 12:15:04 ~ Stage 3 dispatch done
[01] 5/8 12:15:04 ~ Delay of 14s [00:00:14]
[01] 5/8 12:15:04 > QUIT
[01] 5/8 12:15:04 221 2.0.0 nschwcmgw06p BigPond Outbound closing connection
[01] 5/8 12:15:04 ~ Stage 4 dispatch done
[00] 5/8 12:15:04 ~ [-]
[00] 5/8 12:15:04 ~ Finishing...
[00] 5/8 12:15:05 ~ Finished.

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MaxBulk Mailer SE Delivery Report [#73] - 8/05/12
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Mailer version: 8.3.8-US Pro - Registered
Machine OS/speed: Mac OS 10.7.3 Lion/1.7Ghz

Streams: 2 [1 Used] Single Server
Delivery mode: Singly (Tag processing ON)

SMTP server address: mail.bigpond.com [Port: Default] SSL Off
Authentication: None | [IP address here]
Groups: 1 [Interval: 00:00:14]

Delivery start date: 8/05/12 at 12:09:02 PM
End date: 8/05/12 at 12:14:52 PM
Total duration: 5 minute(s), 50 second(s) - Retries: 1000/7
Rate: 0.04 recipient(s)/second

to a total of: 3,688 recipient(s) [3,688/4,007]
List name: unknown
Sent: 14
Failed: 3,674 undelivered [Connection dropped by server]
Errors: 2

Mail subject: May Madness Sale from Commercial Food Equipment
Mail priority: Normal
Reply To: my.name@mydomain.com.au
Errors: my.name@mydomain.com.au (Sender)
Return receipt: No
Mail format: Styled Text | iso-8859-1 | quoted-printable
Mail size: 578 Bytes (Doesn't include attachments)
Attachments: 2 (203.1 KB)
Encoding: Base64

MLM: Click-through tracking [Deactivated]

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I believe the rejection is because you are not authenticated.